Videocon Telecommunications Limited (hereinafter referred to as “Videocon Telecom”) is committed to protecting our customer’s personal information. For your information, “Personal information” is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual. For the purpose of this policy, sensitive personal data or information has been considered as a part of personal information.
This policy is provided for your information and is not intended to limit or exclude your rights under laws and regulations applicable in India.
1. What personal information does Videocon Telecom collect?
We may hold information relating to you that you have provided to us (such as on an application or registration form) or that we may have obtained from another source (such as our suppliers or from marketing organizations and credit agencies).
This information may include, amongst other things, your name, address, telephone numbers, information on how you use our products and services (such as the type, date, time, location and duration of calls or messages, the numbers you call and how much you spend, and information on your browsing activity when visiting one of our group companies' websites), the location of your mobile phone from time to time, lifestyle information and any other information collected in relation to your use of our products and services ("information").
2. How does Videocon Telecom use your Personal Information and communication?
The personal information and communication that we collect from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of purposes connected with our business operations and functions, which include:
3. Sharing your Personal Information and Communication
There may be times when we need to disclose your personal information and communication to third parties. If we do this, we will only disclose your information to:
If you would like to opt-out of receiving Videocon Telecom marketing materials, please SMS START DND to 1909 (toll free). Please note that Videocon Telecom will still need to send you essential information about your account or changes to your service.
4. Sharing your information outside India
If you wish to use our products or services abroad, your information may be transferred outside India to that country. Our websites and those of our group companies may also be based on servers located outside of India
5. Protecting your personal information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorized access, modification or disclosure.
6. Internet use
We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be your own risk, however we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.
We may use a persistent cookie to record details such as a unique user identity and general registration details on your PC. This helps us recognise you on subsequent visits to this website so that you don't have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
Most browser technology (such as Internet Explorer, Netscape etc) allows you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie.
7. Feedback and concerns
We are committed to safeguard your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you can contact us at 01246710809. Alternatively, you may also direct your privacy-related feedback or concerns to the Privacy Grievance Officer whose details are as mentioned below:
|Working Days||Monday to Friday|
|Working Hours||9:30 am to 6:30 pm.|
We will strive to address your feedback and concerns in a timely and effective manner.