Mobile Number Portability

Process

You can call our 10 digit helpline number – “9068012345″
Whenever you want to Port-in with a new service provider, you need to send an SMS PORT to 1900 to generate a unique porting code. This code needs to be clearly mentioned by you in the Port-in form at the time of giving the request.
Turn around time for complete Port in process is 7 days. (Subject to positive verification)
Yes, technology allows you to do cross portability from CDMA to GSM and GSM to CDMA.
No Service Period will be for a maximum of 2 hours.
You will receive an SMS informing you about your “No Service Period”
Yes, MNP supports switching of services from prepaid to postpaid and postpaid to prepaid.
A- No, with MNP you can Port-in within your home circle only.
Yes, technology allows you to Port your mobile number from CDMA to GSM and GSM to CDMA.
Yes, the cancellation request can be given to the retailer in writing with-in 24 hours of submitting the port-in request.
You need to be with your current operator for a minimum of 90 days before switching to other operator.
You will receive an SMS informing you about the reason for rejection. In that case you can act upon the rejection reason and raise a fresh request for Port-in.
SMS will be sent to you by Videocon Telecom Services informing you about the status, “No Service Period” and activation time of your Videocon SIM (in case of success).

Conditions to be fulfilled for Port-in are:

  • aYou should have served a period of 90 (ninety) days on your current service provider from the date of activation/ last Port-in.
  • bPort-in can be done within the same circle.
  • cBefore the date of application for porting, you should have no outstanding payments to your current service provider by way of pending bills.
  • dYou should have no pending request to change ownership of your mobile number.
  • eYou should confirm that the mobile number to be ported is not sub-judice.
  • fThe porting of your mobile number should not have been prohibited by the court of law.

Charges

The Port-in fee that can be charged to you is a maximum of Rs. 19/ (per Port-in request). (As per TRAI guidelines).
There is no charge for Port-in cancellation. However, the port-in fee paid by you is non refundable.

FAQ

Mobile Number Portability (MNP) allows you to switch from one mobile operator to the other, within a circle, without changing your mobile number. With Mobile Number Portability you can switch to Videocon Telecom Services while retaining your old number and enjoy the best combination of superior services and great value on an un-crowded network.
It is simple!Generate a Unique Porting Code (UPC) from your mobile number. To generate a UPC, SMS “PORT” (space) mobile number to 1900

Visit your nearest ‘Videocon Retail Outlet’, submit mandatory documents and fill the Customer Application Form and Port-in form, pay Port-in fee (as applicable), get a new Videocon Telecom Services SIM and request for port-in. Click here for a list of Mandatory Documents.
New SIM purchased will be activated* within 7 working days. Activation date and time will be informed to you through SMS. Simply insert the Videocon Telecom Services SIM into your phone and enjoy our services.
(*Subject to positive verification) {You can continue using your old operator SIM apart from 2 hours of “No service Period” which will be communicated to you by SMS}.
You will have to pay a maximum Port-in fee of Rs. 19/-(*Maximum port-in fee as per TRAI guidelines. SUK will be charged in addition as per normal prices.)